Guest information
Dear Guest,
Welcome to REED LUXURY HOTEL *****! Thank you for choosing our hotel. We would like to wish you a pleasant stay and inform you about the services available in our hotel.
Adapter
Our hotel offers the possibility to use an adapter/socket for international use.
Please let the reception know if you require one.
Linen
All bed linen in our hotel is made of anti-allergenic materials throughout, for a complete and restful sleep.
Bed linen replacement
Our colleagues will change the bed linen in the hotel rooms after three nights in the hotel. On request, bed linen is changed daily for an extra charge. Please contact reception with your request.
Gift voucher
If you have paid in advance for your stay in the form of a gift voucher, please hand it in at the reception on the day of arrival. If you would like to purchase a gift voucher, please contact the hotel reception or visit the website for conditions and prices.
Á la carte restaurant
Our hotel restaurant is open every day from 12:00 (12 pm) to 22:00 (10 pm), serving a variety of seasonal dishes prepared to your taste.
Our menu is available at www.reedhotel.hu.
T&Cs
You can find our Terms and Conditions on our hotel website (www.reedhotel.hu). If you have any questions, please do not hesitate to contact the reception desk, where our staff will be able to provide you with more information.
Car rental
Car rental is available at the hotel reception.
Accessibility
Our hotel has 1 room for disabled guests. All rooms and of course the elevators are accessible.
Bank and credit cards
In addition to cash payment, we also offer the possibility to pay by credit card.
Accepted debit and credit cards
- American Express
- Eurocard
- Maestro
- MasterCard
- Visa
- Visa Electron
- JCB
Bar
The hotel's lobby bar is open every day, with continuous service and a special selection of drinks and cocktails to suit everyone's mood.
Beauty treatments
Please contact reception for beauty treatments and to book an appointment.
Bible
You will find it in your room.
Security
For your safety, please always lock the room door when going to sleep or leaving the room.
The hotel cannot be held responsible for any valuables left in the room.
Shaving products
Please call reception if required.
Shoe cleaning
A shoe cleaning machine is available in the lobby of our hotel.
Luggage delivery
Please inform reception if you require luggage delivery.
Luggage storage
Please ask our reception staff for assistance with luggage storage.
Smoking
The entire hotel is non-smoking. Smoking is only allowed in designated areas. Please note that there is an extra cleaning charge of HUF 15 000 per room for smoking in our rooms.
Electricity
To switch on the electricity, please insert your room card in the card holder by the front door. The mains voltage in our hotel is 230V/50Hz.
Electric car charging
Charging stations for electric cars are available in the underground car park of our hotel.
E-bike, E-scooter charging station
Charging stations for electric bikes and scooters are located in our hotel.
Check-out
On the day of departure, the room is available for our guests until 11.00 (11 am).
To ensure a smooth check-out, the night before your departure you have the option to settle your bill with the reception staff. Depending on availability, late check-out is possible for an extra charge, please inform the reception desk in advance so if we can offer you a room.
Lost property
If you have lost your valuables, please contact reception.
Umbrella
Umbrellas are provided free of charge for our guests during their stay. Umbrellas are available at the hotel reception.
Express check-out
Express Check-Out is available at our hotel. Please contact reception for more information.
Wake-up call
Wake-up calls are available free of charge at reception.
Food and drink service
Food and beverage service is available 24/7 at the hotel. The offers are available on the hotel website (www.reedhotel.hu) and on the information leaflets in the room.
Outside the bar opening hours, please contact the reception in person or call them from the in-room telephone.
Copying, printing
If you require copying or printing services, please contact reception.
Comb
Please call reception if you require a comb.
Fitness room
The multifunctional fitness room in the basement of our hotel, equipped with modern equipment, is an opportunity for those who don't want to miss a workout during their rest. The full gym is available free of charge.
Toothbrush and toothpaste
Please call reception on request.
Bathrobe
Bathrobes are provided in each room for our guests.
Bathroom scales
A limited number of these are provided free of charge for our guests. Please call reception on request.
Pharmacy
Please call reception if you require pharmacy products.
Hair dryer
Hair dryers are available in the bathroom of the room.
Pets
The hotel has one pet-friendly room. If you would like to bring your pet with you, please let our staff know at the time of booking. Pets are not allowed in the other rooms of the hotel, in the restaurant and the entire wellness area.
House tour
We are happy to offer a guided tour of the hotel. Please call reception for details.
Tour guide
If you require a tour guide service, please call reception.
Internet
Free Wi-Fi internet is available in the hotel's public areas and in the rooms.
Worship
Please ask at reception for the start times of the services and the addresses of the churches and prayer houses.
Ice cubes
You can order ice cubes from room service.
Please do not disturb
If you do not wish to be disturbed, please hang a "Do not disturb" sign on the outside of the door handle and inform reception that your telephone calls will be answered there.
Maintenance
If any equipment in your room is not working or needs repair.
Air conditioning
Our hotel rooms and common areas are air-conditioned. The air conditioning in your room is individually controlled for your comfort and can be managed from the in-room app. Please keep the windows closed for efficient operation of the air conditioning. For information on how to operate it, see attachment 1.
Conference
Our hotel has rooms available for small conferences on request. Please contact our sales staff for information on organizing events.
Central safe
We have central safes for our guests in the reception area of our hotel.
Up-to-date news
Our guests can find up-to-date news on the television in their room and, on request, the reception staff will provide our guests with the current week's programs and news in either print or digital format.
Massage
You can find information about available massages and treatments in the brochures at the reception. Please contact our staff to make an appointment.
Escape route
In case of a fire, follow the escape route in your room and the instructions of our staff.
Minibar
Please note that products served in the minibar are charged according to consumption. The minibar is checked and refilled every day by our chambermaids during the daily cleaning. For prices and products that can be bought, please consult the price list ("Minibar price list") in the folder. Please tick any extra minibar requirements on the same price list and leave them on the table. Please settle your minibar bill at the reception on departure.
Laundry service
Place the laundry in the bag provided and note the amount of laundry on the laundry list. If you hand in your laundry to the room attendant before 9:00 (9 am) in the morning, it will be ready within 12 hours. Dry cleaning is done outside the hotel, so it will take at least 3 days, even if you drop it off before 9:00 (9 am). Express laundry surcharge 100%.
Public phone
A public telephone is available at the reception desk of the hotel.
Doctor
If you need medical assistance, please contact reception.
Complaints handling
If you have any complaints or comments, please contact reception during your stay so that we can deal with them as quickly as possible.
Slippers
Slippers are provided in each room for our guests.
Parking
Guests of our hotel have the possibility to park in the underground car park of the building. The underground car park is monitored by a camera but not guarded. To ensure smooth parking, it is recommended to give your car registration number in advance or at the reception upon arrival.
Pillow menu
A complimentary service is available at the reception, where guests can request a package of 5 different types of pillows, which can be delivered to the room by the housekeeping. Guests can try out the different pillows during their stay and purchase them on departure. Please call reception between 08:00 (8 am) and 21:00 (9 pm).
Pool bar
During the summer, our Pool Bar is located on the hotel's outdoor poolside, offering a variety of refreshing alcoholic and non-alcoholic drinks. The Pool Bar is open from 11:00 (11 am) - 18:00 (6 pm).
Additional bed
Due to their size, some rooms can accommodate extra beds. A limited number of these rooms are available. Please contact reception if you require one.
Program organization
Our staff is available to organize individual or group programs. For more information, please contact reception.
Radio
Radio service is available through the hotel room television.
Reception
The hotel's central reception is open 24/7. Guest Relation Manager assists the hotel guests in organizing various programs, ordering transfers. Our staff will be happy to assist you in booking spa treatments and other general information.
Breakfast
Breakfast buffet is included in the room rate and can be enjoyed in our restaurant every day between 7.00 (7 am) and 10.00 (10 pm).
Breakfast cold package
For early departures, a cold package is available on request instead of breakfast. Please inform our reception desk by 20:00 (8 pm) the day before departure.
Event organization
Our hotel tries to assist you in every detail in the organization of your company events, conferences, trainings and meetings, so that the organization goes as smoothly as possible. You will find all the information you need on our website, but we are also available by phone and e-mail for any queries you may have.
Clothing
We kindly ask our guests to wear appropriate attire when visiting the restaurant and lobby area. Please refrain from wearing leisurewear and bathrobes.
Sports equipment hire
Bicycle and e-bike rental is available for our guests. Please inform the reception.
Saunas
Guests can enjoy the relaxing effects of various saunas in the wellness area of our hotel. You will find Finnish and infrared saunas, as well as a steam room. Please ask at reception for details.
Computer assistance
Computer assistance is available for our guests on request. Assistance is available at the hotel reception.
Computer
If you need a laptop or computer assistance, please contact reception.
Chair in the bathroom
Please let the reception know in case of requirements.
Smart TV
All rooms in our hotel are equipped with a Smart TV, which can be used to stream applications from various providers and play other multimedia files. HDMI cable is available on request. Please refer to the information leaflet in the room for details on how to use it and channel allocation.
Book a room
You can get all the information you need and book your next stay at reception or on our website (www.reedhotel.hu).
In-room safe
A laptop-sized safe is available in the room to store your valuables and money. You should find the room safes left open when entering the room and please leave them open before you leave. In case of problems, please contact reception.
Room key
The hotel room doors are opened with a chip card. The room door can be locked from the inside.
Room service
This service is available 0-24.
Cleaning
Daily cleaning of the rooms is done every day between 08.00 (8 am) - 16.00 (4 pm). If you would like cleaning at a different time, please let the reception know. Bed linen is changed every 3 days, and clean linen is available on request every day. If you require a change of towels, please drop them on the floor and they will be changed by the chambermaids during the daily cleaning.
Blankets, pillows
Extra duvets, blankets and pillows are available on request and can be requested at the reception or from the chambermaids.
Order a taxi
Please let us know at reception.
Telephone
Telephone calls can be made directly from the room telephone. Incoming calls will be connected to the desired room by the reception staff. Manual in several languages in the room.
IMPORTANT PHONE NUMBERS:
Emergency call: 112
Domestic directory enquiries: 11818
Foreign directory enquiries: 11824
ROOM PHONE PER MINUTE RATE
If you make a call from your room phone, please contact reception for more information on domestic minute rates and international tariff zones.
Map
Maps of Siófok are available at the reception desk of our hotel. We provide our guests with a number of brochures about the attractions in the area.
Toiletries
Extra toiletries (body lotion, soap, shampoo) are available for our guests at the reception.
Charging station
We have a limited number of charging stations for various electrical devices. Please let our staff know your request.
Transfer
If you need an airport transfer, please contact the reception, where our staff will be happy to assist you.
Turndown Service
Our hotel's chambermaids will prepare your room for your night's rest each evening on request, including making the beds, closing the curtains and ensuring general cleanliness.
TV program guide and program selection
The TV channel guide is available on the TV set and the remote control is available on the TTX button on the remote control.
FIRE SAFETY REGULATIONS
Allow us to inform you with some fire safety regulations:
- The hotel rooms must be used only for their intended purpose.
- No flammable or fire hazardous materials may be brought in.
- The use of electric cooking and heating appliances in the room is prohibited.
- The hotel is non-smoking.
- Cigarette ash, matches may not be thrown into the garbage bin or combustible waste.
- In case of fire or alarm, please leave the building according to the escape plan posted on the room door.
- Please close the room windows before leaving.
- In the event of fire, please always follow the instructions of the hotel security or staff.
If you notice a fire or any indication of fire, please contact the hotel reception immediately.
Our hotel is safe and fire-protected, but we would like to draw your attention to the following in case of room fire:
- Call the reception and staff will assist you.
- Please leave the hotel with your valuables as soon as possible.
- The escape route is on the inside of the room door.
- In case of fire, the lift cannot be used.
Messages
For messages, please contact reception.
Valet parking
On request, our staff can assist hotel guests with parking their cars. Guests have immediate access to the underground car park on arrival.
Sewing service
A sewing kit is provided as standard in all rooms. If you would like to ask our staff for assistance, please let the reception know.
Ironing service
Ironing service is available in our hotel and you can find the price of the service in the laundry price list next to the laundry bag in the wardrobe. Your request can be fulfilled within one hour. On request, we will try to provide the service as quickly as possible.
Iron
On request, we can provide our guests with an iron and its rack. Please contact reception on request.
Sightseeing
For information and advice on sightseeing, current cultural and activity programmes, please contact reception.
Dry Cleaning
This service can be provided within 9 hours, as long as your clothes are left at reception by 08:00 (8 am) on the current day. The service is not available at weekends. Please contact reception with any dry-cleaning requests or questions.
Flower
You can place your order at reception.
Kettle
A kettle is provided as standard in all rooms.
Wellness area
The wellness area is open every day between 8:00 (8 am) and 20:00 (8 pm), please ask at the reception for information about programs and activities.
Wellness bag
A wellness bag is provided in your room, containing 1 towel and 1 pair of slippers. Please leave the bag and its contents in the room when you leave. The bag can be purchased on request, please inform reception on departure.