Dear Guests,

We warmly welcome you to our hotel and wish you a relaxing stay, refreshing experiences, and a truly memorable time with us!

All members of our hotel staff are committed to ensuring your comfort and satisfaction, but your cooperation is also essential in achieving these goals.

To this end, we kindly ask that you read and observe the following house rules.

These rules form an integral part of the hotel contract..

Check-in

Rooms are available from 2:00 PM on the day of arrival. Early check-in is possible only upon prior arrangement.

If the room is occupied before 2:00 PM, the hotel reserves the right to charge an additional fee.

Guests will receive a key card upon check-in, which requires registration of the guest(s) staying in the room. Registration includes the accurate completion of the registration form and presentation of valid identification.

For stateless individuals and non-EU citizens, presenting and handing over a stateless ID or passport is mandatory by law.

By accepting the room key, guests also accept the hotel’s house rules.

Reception opening hours: 00:00–24:00

Check-out

On the day of departure, we kindly ask guests to vacate their room — along with all personal belongings and luggage — by 11:00 AM, and to return the key card received at check-in to the reception.

In case of late check-out, the hotel reserves the right to charge an additional fee. If the room is not vacated by 5:00 PM on the departure day, an extra night’s stay will be charged.

Subject to availability, it is possible to extend your stay for an additional fee if no other guests are expected to check into the room that day. Please inquire at the reception about current extension rates.

Before leaving, please make sure that you have removed all valuables and personal items from the room, and kindly remove the key card from the wall slot to cut the power in the room.

After check-out on the day of departure, our wellness area is available to you free of charge. Upon request, we can provide a luggage room.

The bathrobe and towel provided in your room may be used during this time, but must be returned in good condition at reception before leaving the hotel.

Please note that if you choose to leave the hotel earlier than the originally booked departure date, you are required to pay the full amount for the entire stay as indicated in your reservation.

The cost of your stay must be settled in full by the time of your final departure, using the method specified in your booking confirmation.

In the event of refusal to pay for any reason, the hotel reserves the right to retain the guest’s belongings brought into the hotel and exercise its lien over them.

In case of departure without payment, the hotel will file a police report and pursue legal action to recover the outstanding amount, with all legal costs to be borne by the guest.

Any additional charges incurred during the stay and not settled upon departure will be charged to the guest’s bank card.

Accepted Payment Methods, Discount Cards, Currency Exchange

• Cash (HUF, EUR)
• Bank cards (MasterCard, Visa, Maestro)
• SZÉP Card (OTP, MBH, K&H)

If you have any discount card in addition to the above, please make sure to inform us in advance, as we are unable to apply discounts retrospectively.

Please note that currency exchange is not available at the hotel. However, our reception staff will be happy to provide information about nearby currency exchange options.

Guests Under the Age of 18

Our hotel is adult-friendly and accepts minors from the age of 16.

Children under the age of 18 may only stay at the hotel under the continuous supervision of a parent or another legally responsible adult authorized by the parent. The accompanying adult is fully responsible for the child’s safety and for any damages caused by the child.

Guests under the age of 18 may only use the hotel’s services when accompanied by a parent or another legally authorized adult.

Please note that no alcoholic beverages will be served to persons under the age of 18 anywhere on the hotel premises or during any hotel event.

Visitors

Only guests registered at reception are permitted to stay in the hotel rooms. We kindly ask you to receive your visitors in the hotel lobby.

External visitors may only stay in the hotel’s public areas.

Guests are fully responsible for the behavior of their visitors, including any damage they may cause. The hotel does not accept liability for any damage caused by visitors to our guests or to third parties.

If the number of guests exceeds that indicated in the room reservation, the hotel will charge an additional fee based on the current daily rates.

Pets

Dogs or cats are allowed in designated hotel rooms for an additional fee, depending on availability. Pets are not allowed in the restaurant, wellness area, or inner garden of the hotel.

Pets must not be left unattended anywhere on the hotel premises, and the use of a muzzle is recommended for dogs. Only healthy animals are permitted, and this must be proven at the time of booking with a valid vaccination certificate, which must also be presented upon check-in.

Any damage caused by the pet is the full responsibility of the owner.

Parking

Our hotel guests may park free of charge in the open parking lot in front of the hotel, in the closed parking area, or in the underground garage. Parking spaces are available on a first-come, first-served basis.

All guests must follow local traffic regulations within the parking areas. In the closed parking lot, the maximum speed limit is 5 km/h.

Guests who wish to use the parking facilities must provide their vehicle’s license plate number on the registration form at check-in. Failure to do so will result in denied access to the parking areas.

Guests are fully responsible for any damage they cause to other vehicles in the parking areas.

Wi-Fi

Wi-Fi is available throughout the hotel and is free of charge. Guests will receive the Wi-Fi password upon check-in, at the same time as receiving their key card.

The hotel does not guarantee continuous or uninterrupted Wi-Fi service.

The hotel is not liable for any direct or indirect damage to guests’ devices or data resulting from the use of the Wi-Fi.

Use of the Wi-Fi is at the guest’s own risk and responsibility.

Telephone

Use of the in-room telephone is subject to a charge. Call costs are automatically added to the guest’s room bill, based on the rates of the telephone service provider, plus a hotel surcharge.

Charges apply until the receiver is properly placed back on the hook and the call is fully disconnected.

Calls made within the hotel (e.g. between rooms or to reception) are free of charge.

Daily Housekeeping

Rooms are cleaned once a day between 10:00 AM and 4:00 PM.

If the housekeeping staff encounters a “Do Not Disturb” sign during this time, the room will not be cleaned. In such cases, guests are not entitled to any discount or compensation.

For environmental reasons, towels will only be replaced if they are placed on the bathroom floor.

“Do Not Disturb” Indicator

Hotel staff perform room cleaning continuously starting from 10:00 AM.

Guests can clearly indicate that hotel employees should not disturb, knock, or enter the room by pressing the “Do Not Disturb” button.

Pressing the “Do Not Disturb” button is done at the guest’s own responsibility and risk. If hotel staff find the “Do Not Disturb” indicator on the day of the guest’s departure, and there is no response to phone calls or knocking, staff are entitled to enter the room anytime after 11:00 AM.

In exceptional situations (e.g., fire, terrorist attack, etc.), or when the hotel reasonably suspects based on available information that the guest’s life, health, physical safety, or property is at risk and the guest does not respond to phone calls, hotel staff are authorized to enter the room without prior notice.

The hotel is not responsible for damages or harm resulting from misuse of the “Do Not Disturb” indicator.

Laundry and Ironing

The hotel provides laundry and ironing services. Please use the laundry bag located in the room wardrobe and refer to the price list. Laundry dropped off before 9:00 AM will be ready by 6:00 PM.

Meals

The restaurant is open daily from 7:00 AM to 9:00 PM.

Breakfast is served buffet-style (self-service) with a selection of food and drinks available at the restaurant’s buffet. Breakfast hours are from 7:00 AM to 11:00 AM.

Half-board includes breakfast plus one main meal per day (dinner). It starts with dinner on the day of arrival and ends with breakfast on the day of departure. Dinner for half-board guests is served between 6:00 PM and 9:00 PM. It is a plated meal with menu options but does not include beverages. Breakfast includes both buffet-style (cold dishes) and served hot dishes.

We kindly ask guests to visit our restaurant dressed appropriately for the season and occasion.

Food Allergies

Our hotel can provide lactose-free, gluten-free, vegetarian, and other special dietary options; however, cross-contamination cannot be completely ruled out. We kindly ask our guests to notify us of any special dietary requirements in advance, if possible. Our hotel restaurant has documentation detailing allergenic ingredients, which can be found on our menu.

Other Consumptions

Food and beverages consumed on the hotel premises beyond the basic services (breakfast and/or dinner) can be charged to the room account and paid on the day of departure. Food and drinks not purchased from the hotel may only be consumed in the guest’s hotel room and are not permitted in public areas, the restaurant, bar, or wellness facilities.

Electronic Surveillance System on Hotel Premises

The hotel monitors movements both inside and outside the building using an electronic surveillance system (cameras), during which image recordings containing personal data are made. The camera system is operated by the hotel. The purpose of the surveillance and recording is to protect the lives and physical safety of persons on the hotel premises, as well as to safeguard the property used by the hotel.

By entering and staying on the hotel premises, guests consent to the data processing related to the recordings and acknowledge the provisions of the hotel’s data protection policy.

Hotel Equipment and Furnishings

Guests are obliged to use the hotel’s equipment and furnishings properly. Any damage caused by improper use or requiring extra cleaning must be reimbursed by guests upon the hotel’s request, and no later than their departure.

Hotel furnishings and equipment may only be removed from the premises with the hotel’s prior written permission. Rearranging furniture or modifying the room setup may only be done by hotel staff or an authorized representative.

Removing hotel property without prior written consent constitutes a criminal offense; in such cases, the hotel will take the necessary legal action.

Guests must report any malfunction or damage of hotel equipment immediately to the hotel staff. Guests are not authorized to attempt repairs themselves; the hotel disclaims responsibility for any damages resulting from such actions. Repair costs are the guest’s responsibility and will be charged with a documented invoice.

Safety

All guests must comply with the hotel’s fire safety regulations. In case of fire alarm, the building must be evacuated immediately, following escape routes and taking care of each other’s safety.

Fire extinguishers are located in the corridors on each floor. Guests must promptly notify reception in case of fire.

Damage resulting from unjustified use of manual fire alarms installed in the hotel will be financially charged to the person responsible or their legal representative.

Storing flammable or explosive materials in hotel rooms, as well as operating personal coffee makers, kettles, irons, or other electrical appliances is prohibited. Guests may request ironing or laundry services at the hotel reception.

The hotel reserves the right to immediately terminate accommodation agreements if rooms or other hotel areas are used improperly or if hotel safety rules and regulations are not followed.

Items Prohibited on the Hotel Premises

The hotel prohibits the bringing in of the following items:

Substances classified by applicable laws as corrosive, flammable chemicals or materials,

Substances classified by applicable laws as fire hazardous and/or explosive materials,

Fireworks, firecrackers, and their components or parts,

Waste and materials harmful to the environment or health,

Psychotropic substances (drugs),

Food and beverages not purchased at the hotel (including alcoholic beverages),

Particularly valuable, high-priced valuables or museum-quality items.

The hotel may grant written permission, upon prior written request from the guest, to bring otherwise prohibited items onto the hotel premises.

If a guest brings prohibited items onto the hotel premises without prior written consent from the hotel, the hotel may remove or have them removed at the guest’s expense.

The hotel disclaims any liability for damages caused by items brought in without permission.

Guests bear full legal and financial responsibility for any damage or harm caused by unauthorized items to other guests, third parties, or the hotel.

Smoking

The hotel is a non-smoking establishment. Therefore, smoking and the use of electronic cigarettes are prohibited inside all enclosed areas of the hotel (including guest rooms) and on communal areas, except at designated smoking areas.

Smoking is only permitted at the designated smoking spots located at the hotel entrance area and near the outdoor pool exit. Apart from these locations, smoking is prohibited throughout the entire hotel premises!

Violation of this rule will incur an additional cleaning and deodorizing fee of 50,000 HUF.

Hotel staff are authorized to remind guests and any persons on the hotel premises to comply with this regulation and to cease smoking or using electronic cigarettes. Guests and any persons present on the premises are required to comply with such requests.

Should any guest or other person on the premises cause the hotel to be fined by authorities due to non-compliance, the hotel reserves the right to pass the fine onto the offending individual and seek payment from them.

Guest Illness or Death

If a guest falls ill during their stay and is unable to act in their own interest, the hotel will offer medical assistance. Use of the offered medical assistance is at the guest’s own risk and responsibility. The medical professional is not an employee, agent, or associate of the hotel, and the hotel excludes all liability regarding diagnosis, treatment, or its consequences.

In the event of a guest’s illness or death, the hotel reserves the right to claim reimbursement for costs from the patient’s or deceased guest’s relatives, heirs, or the payer of the invoice. This includes any medical and procedural costs, charges for services used before the death, and any damages caused to equipment or furnishings related to the illness or death.

If the guest has a contagious disease, the hotel may terminate the accommodation agreement immediately without refund or compensation. In such a case, the guest must leave the hotel with their luggage at their own expense within the timeframe specified in the hotel’s termination notice.

The hotel is obligated to act in accordance with Government Decree 18/1998 (VI. 3.) NM regarding contagious diseases. According to this decree, if contagious disease is suspected, the hotel calls a doctor who will determine whether the guest is contagious.

Disorderly Conduct

To ensure the peace of our guests, loud noise, music, activities causing noise or commotion, sound effects, and disruptive loud television or radio in the room are prohibited on the hotel premises after 10:00 PM, except during events or programs organized or authorized by the hotel.

Regardless of time, any behavior or conduct that disturbs the peace, safety, sense of security, or privacy of others, constitutes or may constitute harassment, or is suitable to intimidate others is prohibited on the hotel premises.

Hotel staff are entitled to warn guests who cause disturbances or noise. The first warning is free of charge; the second and third warnings each carry a fee of 5,000 HUF, which will be charged to the guest’s room account. After the third warning, the hotel is entitled to unilaterally terminate the accommodation contract immediately and evict the guest without refund or compensation.

The hotel excludes any liability for damages caused to other guests by a guest’s behavior.

Lost and Found

Lost items should be handed in at the reception, where they will be recorded. Food, food-like products, and medicines will be destroyed by the hotel. Items that can be stored will be kept by the hotel for 3 months. If the rightful owner comes forward, they may claim the item upon presenting identification and signing for it.

Postal delivery of lost items is available upon request, after the guest covers the shipping costs. The hotel will return the item by post to the owner.

Hotel’s Liability for Damages

We kindly inform our guests that the hotel does not accept responsibility for valuables left in the room. Please place your valuables in the safe provided in the room.

Guests must use the hotel’s furnishings, wellness, and other services properly and with awareness of their own health, physical, and mental condition. The hotel excludes liability for damages resulting from improper or inappropriate use, or use that is not suitable to the guest’s actual health, physical, or mental condition.

Guests may request a wake-up call at their own risk; this is a courtesy service and not part of the hotel’s contractual obligations. The hotel does not accept liability for damages resulting from missed or late wake-up calls.

Data Protection

By making a room reservation and checking in, our guest provides their personal data to the hotel for data processing with their consent, which is conducted in accordance with the hotel’s data management policy. The hotel will disclose information about the guest’s current, past, or future stay at the hotel to third parties, including the guest’s close relatives, only with the guest’s prior written permission.

This prohibition on disclosure does not apply to requests made under legal regulations. Our guest acknowledges that the hotel is required by law to provide personal data requested by the investigating authority if the legal conditions are met. The hotel cannot object to data provision based on legal, official, or court orders.

Error Reporting and Other Information

Finally, we kindly ask our guests to promptly report any comments regarding the operation of the hotel, the hotel room, or the behavior of other guests at the reception so that a solution can be found as quickly as possible. We are unable to handle complaints effectively if submitted afterward. We thank you in advance for your cooperation and assistance!

For Further Questions

Information about our additional services and their usage is available at the hotel reception. We hope that your time spent here will be pleasant, joyful, and free of disturbances, meeting your expectations!

We wish you a pleasant stay at our hotel!

Best Regards,

Violetta Geiger

Hotel Manager

Siófok, May 16, 2025