REED HOTEL BALATON, SIÓFOK

1. Service Provider Information

Company Name: Reed Hotelservice Kft

Registered Office: 1031 Budapest, Péter u. 4.

Business Address: Reed Hotel, 8600 Siófok, Vécsey Károly u. 20.

Company Registration Number: 01-09-443674

Tax Number: 32807851-2-41

EU VAT Number: HU32807851

Bank Account Number: OTP Bank 11784009-22249241-00000000

EUR Bank Account Number: HU72 1176 3842 0132 5887 0000 0000

SWIFT: OTPVHUHB

2. General Provisions

2.1 These “General Terms and Conditions” govern the use of the accommodations and related services provided by the Service Provider.

2.2 Special or individual conditions are not part of these General Terms and Conditions; however, they do not preclude the possibility of separate agreements being made with travel agents or organizers, which may include different terms appropriate to the nature of the business.

3. Contracting Party

3.1 The services provided by the Service Provider are used by the Guest.

3.2 If the booking for the services is made directly by the Guest to the Service Provider, the Guest is considered the Contracting Party. Upon fulfillment of the conditions, the Service Provider and the Guest jointly become the contractual parties (hereinafter referred to as the “Parties”).

3.3 If the booking is made by a third party (hereinafter referred to as the “Agent”) on behalf of the Guest, the terms of cooperation are governed by a separate agreement between the Service Provider and the Agent. In this case, the Service Provider is not obliged to verify whether the third party is lawfully representing the Guest.

3.4 In the case of using any healthcare-related service, the Guest is obliged to inform the Service Provider of any relevant health conditions. The Service Provider is responsible for informing the Guest of any potential health risks.

4. Contractual Relationship

4.1 In response to a verbal or written request for a quote from the Guest, the Service Provider will issue an offer. Room bookings are subject to availability and are confirmed in the order in which they are received.

4.2 The Contract is established when the Guest’s written booking is confirmed in writing by the Service Provider. This constitutes a Contract concluded in writing.

Verbal bookings, agreements, modifications, or their verbal confirmations by the Service Provider do not constitute a valid contract.

4.3 The content of the Contract includes: the subject, location, duration, and price of the service. It also includes the payment, cancellation, and modification terms.

4.4 Any modification and/or supplement to the Contract requires a written agreement signed by both Parties.

5. Basic Services of the Hotel

5.1 Accommodation Services

Types of hotel rooms:

5.1.1 Luna Superior Room: Bedroom with either twin beds or a double bed, bathroom (sink, shower or bathtub, toilet), and a balcony in every room. The room cannot accommodate an extra bed. Room size: 26 m².

5.1.2 Sun Junior Suite: Double bed, sofa bed, bathroom (sink, bathtub, toilet), and balcony. Room size: 37 m².

5.1.3 Coco Suite: Double bed, sofa bed, bathroom (sink, shower, toilet), terrace with a private jacuzzi. Room size: 37 m².

5.1.4 Malé Suite: Double bed, sofa, dining table with 4 chairs, bathroom (sink, shower, bathtub, toilet), terrace with a private jacuzzi. Room size: 57 m².

5.1.5 Standard room amenities: LED TV, safe, telephone, mini fridge, hairdryer, towels, bathrobe, WIFI connection. Heating/cooling via air conditioning is provided during the summer season. All rooms are non-smoking (smoking is also prohibited on the balconies).

5.2 Catering

5.2.1 The Service Provider offers half-board, which includes breakfast and plated dinner, provided to hotel guests during the specified opening hours. Food and drinks may only be taken out of the restaurant with prior permission from the restaurant manager.

5.2.2 Special dietary requests can be accommodated upon prior arrangement.

5.3. Wellness Services

5.3.1 The spa services may only be used in accordance with the Service Provider’s spa policy. The policy is posted on-site.

5.3.2 Advance booking is required for wellness treatments. Booked services may be canceled free of charge up to 24 hours before the scheduled time. After this period, the Service Provider may charge a cancellation fee.

6. Prices

6.1 The hotel’s room rates (Rack Rates) are displayed at the hotel reception.

6.2 Price lists for other services are available at the respective departments of the hotel (e.g., restaurant, wellness).

6.3 The Service Provider reserves the right to change the published prices without prior notice, except when a fixed rate has been guaranteed for a specific period.

6. Prices (continued)

6.4 The prices include the legally regulated rate of Value Added Tax (VAT) valid at the time of the offer. In the event of any changes to the VAT laws, the Service Provider reserves the right to pass any additional tax burdens on to the Contracting Party with prior notice.

6.5 The tourist tax is not included in the accommodation price and must be paid additionally.

6.6 Current discounts, promotions, and other offers are published on the website rhb.hu.

7. Payment Terms

7.1 At least 50% of the total cost of the hotel stay must be paid via bank transfer within 7 calendar days after the written confirmation from the Service Provider. A copy of the payment voucher (including name, address, booking number, and in case of requesting a VAT invoice: tax number and billing address) must be sent to the Service Provider.

7.2 If there are 14–8 days between booking and arrival, the deposit must be paid within 3 calendar days.

7.3 If the booking is made 7 days or less before arrival, the full amount must be paid by the Guest.

7.4 In case of special offers, the payment terms may differ and will be specified in the written confirmation.

7.5 If the required payments are not made, the room reservation will be automatically cancelled.

7.6 Accepted payment methods: Cash, bank transfer, bank card (Maestro; MasterCard; Visa), Széchenyi Recreation Card (OTP; MBH; K&H).

7.7 Any transaction-related costs associated with the chosen payment method shall be borne by the Contracting Party or charged to their SZÉP card/credit card.

Travel agencies / Tour operators / OTAs / Partner agencies:

Individual payment terms are outlined in the contract concluded with the Service Provider.

7.8 Gift Voucher:

Gift vouchers can only be used within the validity period and for the value indicated, subject to availability. The full value of the voucher must be paid in advance. After the expiration date, the voucher becomes invalid. Use of the gift voucher is subject to prior arrangement.

8. Cancellation Policy

8.1 All cancellations must be made in writing.

8.2 (a) The Guest (or customer) may cancel their reservation free of charge if the cancellation is made in writing between 14 and 7 days before the arrival date, or in some cases up to 30 days before arrival. If the cancellation is made within 14–7 days (or 30 days in certain cases), the cancellation fee is 50% of the booking value.

8.3 If the Guest secured the reservation by paying a deposit, providing a credit card guarantee, or using another method specified in the Contract, and does not arrive on the check-in date without prior notice, the accommodation is entitled to charge the remaining amount of the stay as a penalty. In such cases, the room will be held for the Guest until 10:00 a.m. on the day following the scheduled arrival date. After that time, the Service Provider’s obligation to provide service ceases.

8. Cancellation Policy (continued)

8.4 There is no monetary refund for booked services (accommodation, meals, treatments, etc.) that were not used or were modified by the Guest during their stay.

8.5 For products booked under special conditions, group bookings, or events, the Service Provider may establish different terms, specified in a separate individual Contract.

8.6 The conditions of withdrawal by the Contracting Party are governed by the relevant Government Decree (45/2014. (II.26)).

9. Conditions and Terms of Use of Services

9.1 The Guest may occupy the hotel room from 14:00 (2:00 p.m.) on the day of arrival. Early arrival is possible only with prior arrangement.

If the Guest occupies the room before 14:00, the hotel may charge an additional fee.

Guests receive a key card as their room key, which requires registration of the occupant(s). Registration includes completing the registration form accurately and verifying the Guest’s identity. For stateless individuals and non-EU citizens, presentation and handover of a stateless ID or passport is mandatory by law.

By accepting the room key, the Guest agrees to comply with the hotel’s House Rules.

Reception opening hours: 00:00–24:00 (24/7)

On the day of departure, the Guest must vacate the room with their luggage and personal belongings by 11:00 a.m., and return the key card to the reception.

If the room is vacated later than the agreed time, the Service Provider is entitled to charge an extra fee. If the room is not vacated by 17:00 on the day of departure, a full night’s room rate will be charged.

Guests may extend their stay for an additional fee on the day of departure, provided no other guest is expected to occupy the room that day. The current rate for extension is available at the reception.

Before leaving the room, please ensure that you have taken all your valuables and personal belongings with you, and remove the magnetic card from the wall holder to cut off electricity supply.

On the day of departure, after check-out, the wellness area can be used free of charge. Upon request, the Service Provider provides luggage storage and wellness changing rooms. The bathrobe and towels placed in the room may also be used, but must be returned in good condition to the reception before leaving the hotel.

9.2 If the Guest wishes to check out earlier than the confirmed departure date, they are still required to pay the full amount for the originally booked duration.

The full cost of the stay must be settled no later than at the time of final departure, in the manner specified in the confirmation.

If the Guest refuses to make payment for any reason, the Service Provider has the right to retain the belongings brought into the hotel by the Guest and exercise a lien on them.

If the Guest departs without payment, the Service Provider will enforce its claim through legal means and report the incident to the police. All related legal and procedural costs will be charged to the Guest.

Any unpaid charges incurred after departure (e.g., restaurant consumption) will be charged to the Guest’s credit card.

9.3 The Service Provider (the hotel) does not accept guests with contagious diseases.

9.4 By signing the registration form, the Guest accepts the General Terms and Conditions of the Service Provider as well as the local house rules (Hotel, Spa, Sauna, etc.) and is obligated to comply with them. The Guest must follow the rules specific to each service area.

Important information related to the stay can be found in the informational brochures placed in the hotel rooms and on the website rhb.hu. Additionally, the hotel reception is available to guests 24/7.

9.5 The Service Provider does not take responsibility for injuries resulting from the Guest’s fault.

Costs incurred due to intentional damage will be charged to the Guest.

9.6 Accepted Payment Methods, Discount Cards, Currency Exchange

Cash (HUF, EUR)

Bank Cards (MasterCard, Visa, Maestro)

SZÉP Cards (OTP, MBH, K&H)

If the Guest has any discount card, this must be presented in advance. Discounts cannot be applied retroactively.

Currency exchange is not available at the hotel; however, the reception is happy to provide information about nearby exchange services.

9.7 Guests Under the Age of 18

Our hotel is adult-friendly and accepts minors from the age of 16.

Guests under the age of 18 may only stay at the hotel under the constant supervision of a parent or other legally competent person authorized by the parent. The guardian is responsible for the safety of the minor and for any damages caused by them.

Hotel services may only be used by guests under 18 if accompanied by a parent or a designated legal guardian.

No alcohol will be served to persons under the age of 18 on the hotel premises or at any events held by the hotel.

9.8 Visitors

Only guests registered at the reception are allowed in the hotel rooms.

Visitors may only be received in the hotel lobby.

External guests are only permitted in the hotel’s public areas.

Guests are responsible for the behavior of their visitors, including any damage they may cause. The hotel disclaims any responsibility for damage caused by visitors to other guests or third parties.

For any additional guest(s) beyond the number specified in the reservation, the hotel will charge according to the current daily rate.

9.9 Pets

Dogs and cats are allowed in designated hotel rooms for an additional fee, depending on availability.

Pets are not allowed in the hotel restaurant, wellness area, or the inner garden.

Pets must not be left unattended anywhere on the hotel premises. It is recommended that dogs wear a muzzle in public areas.

Only healthy animals are permitted in the hotel, and proof of this must be provided during booking via a valid vaccination record, which must also be presented at check-in.

The pet owner bears full responsibility for any damage caused by the animal.

9.10 Parking

Hotel guests may park their vehicles free of charge in the open parking area in front of the hotel, in the secured parking lot, or in the underground garage.

Parking spots are allocated on a first-come, first-served basis.

Guests must comply with national traffic regulations (KRESZ) within the parking areas. The speed limit in the closed parking area is a maximum of 5 km/h.

If guests wish to use the parking facilities, they must indicate the vehicle’s license plate number on the registration form at check-in.

Failure to provide or refusal to disclose the license plate number will result in the denial of parking access.

Guests are directly liable for any damage they may cause to other vehicles while parking.

9.11 WIFI

The hotel provides a WIFI system that can be used free of charge. Guests receive the WIFI password upon check-in, at the same time they are given their room key card.

The Service Provider does not guarantee uninterrupted or continuous WIFI availability.

The Service Provider assumes no responsibility for any direct or indirect damage to the Guest’s device or its contents resulting from or during the use of the WIFI service.

Guests use the WIFI at their own risk.

9.12 Telephone

Use of the room telephone is subject to charges.

Calls are billed to the Guest’s room account based on the telephone service provider’s rates plus a hotel surcharge.

Call charges apply until the handset is replaced and the call is properly terminated.

Internal hotel calls are free of charge.

9.13 Daily Housekeeping

Rooms are cleaned once a day between 10:00 AM and 4:00 PM.

If the housekeeping staff encounters a “Do Not Disturb” sign during this period, the room will not be cleaned, and the Guest may not claim any discount or compensation.

For environmental reasons, towels will only be replaced if they are left on the bathroom floor.

9.14 “Do Not Disturb” Indicator

Hotel staff begin room cleaning from 10:00 AM daily.

Guests may activate the “Do Not Disturb” mode by pressing the designated button to clearly indicate that they do not wish to be disturbed. Staff will not knock or enter the room in this case.

Activating the “Do Not Disturb” indicator is at the Guest’s own risk.

If this indicator is still on at check-out time on the day of departure, and the Guest does not respond to phone calls or knocking, staff may enter the room after 11:00 AM.

In extraordinary situations (e.g., fire, terror threat, etc.), or if the hotel has reasonable grounds to believe that the Guest’s life, health, physical safety, or property may be in danger, staff are permitted to enter the room without prior notice, especially if the Guest does not respond to calls.

The hotel assumes no responsibility for damages or complaints resulting from misuse of the “Do Not Disturb” function.

9.15 Laundry and Ironing

Laundry and ironing services are available.

Please use the laundry bag and the price list found in the wardrobe.

Items handed in before 9:00 AM will be returned by 6:00 PM the same day.

10. Dining Services

The hotel’s restaurant is open daily from 7:00 AM to 9:00 PM.

Breakfast is served in buffet style (self-service), with a variety of food and drink options available on the buffet table.

Breakfast hours: from 7:00 AM to 11:00 AM.

Half board includes breakfast and one main meal per day (dinner).

Half board starts with dinner on the day of arrival and ends with breakfast on the day of departure.

Dinner under the half-board plan is available between 6:00 PM and 9:00 PM, served as a plated meal with menu options.

Drinks are not included with the half-board dinner.

Breakfast consists partly of a cold buffet and partly of a served hot breakfast.

10.1 Food Allergies

The Provider can offer lactose-free, gluten-free, vegetarian, and other dietary options; however, cross-contamination cannot be fully excluded.

Special dietary requirements should be communicated in advance, preferably before arrival.

The restaurant has documentation regarding allergens, which can be found on the menu.

10.2 Other Consumptions

Food and drinks consumed on the hotel premises beyond the basic services (breakfast and/or dinner) can be charged to the room account and paid on the day of departure.

Food or drinks not purchased at the hotel may only be consumed in the hotel room and are not allowed in public areas, the restaurant, bar, or wellness facilities.

11. Safety

All guests must comply with the hotel’s fire safety regulations.

In case of fire alarm, the building must be evacuated immediately following escape routes and with care for the safety of others.

Fire extinguishers are located in the corridors on each floor. Guests must immediately notify reception in case of fire.

Anyone causing damage due to misuse of manual fire alarm devices installed in the hotel will be held financially liable.

Storing flammable or explosive materials in hotel rooms or operating personal coffee makers, water heaters, irons, or other electrical devices is prohibited.

Guests can request ironing or laundry services at the hotel reception.

The Provider reserves the right to terminate the accommodation contract immediately if the room (or other hotel areas) are used improperly or if safety regulations and hotel rules are violated.

11.1 Electronic Surveillance System on Hotel Premises

The hotel premises are monitored by electronic surveillance systems (cameras) inside and outside the building, which record images containing personal data.

The camera system is operated by the hotel.

The purpose of monitoring and recording is to protect the life, physical safety of persons on the hotel premises, as well as the protection of property used by the hotel.

By entering and staying on the hotel premises, guests consent to the processing of data related to video recordings and acknowledge the data management policy.

11.2. Disorderly Conduct

For the peace of the Guests, after 10:00 PM on the hotel premises — except during events or programs organized or authorized by the hotel — loud noises, playing music, activities causing noise or commotion, sound effects, and disruptive volume of television, radio, etc. in the rooms are prohibited.

At all times on the hotel premises, any behavior or conduct that disturbs the peace, safety, security, or privacy of others; constitutes or may constitute harassment; or is capable of intimidating others is prohibited.

Hotel staff are entitled to warn guests who cause disturbances and/or make noise. The first warning is free of charge; for the second and third warnings, the hotel will charge the guest’s room account 5,000 HUF each time.

After the third warning, the hotel is entitled to unilaterally terminate the accommodation contract with immediate effect and expel the guest from the hotel without any refund and/or compensation obligation.

The hotel excludes liability for any harm caused to other guests by the behavior of the guest.

12. Hotel Equipment and Furnishings

Guests are required to use the hotel’s equipment and furnishings in a proper and intended manner. Any damage resulting from improper use or extra cleaning must be reimbursed by the Guest upon the Provider’s request, but no later than before their departure.

Hotel furnishings and equipment may only be removed from the hotel premises with the hotel’s prior written permission. Any rearrangement of the hotel room or relocation of furniture may only be performed by hotel staff or an authorized representative.

Removing hotel property without the hotel’s prior written permission is considered a criminal offense, and the hotel will take the necessary criminal and civil legal actions in such cases.

Guests are obliged to report any malfunction of hotel equipment or furnishings to the hotel. Guests are not authorized to repair or attempt to repair the malfunction themselves. The hotel excludes liability for any damage resulting from such actions.

The cost of repairs must be reimbursed by the guest, which the hotel will charge based on an invoice.

13. The Provider Prohibits the Following Items from Being Brought In:

• Substances classified by applicable laws as corrosive or flammable chemicals/materials,
• Substances classified as fire or explosion hazards by applicable laws,
• Fireworks, firecrackers, and their components or parts,
• Waste or items harmful to the environment or health,
• Psychotropic substances (drugs),
• Food or beverages not purchased within the hotel (including alcoholic beverages),
• Especially valuable, high-value valuables, or museum objects.

The Provider may grant written permission to bring prohibited items onto the hotel premises upon the guest’s prior written request.

If a Guest brings prohibited items onto the hotel premises without the hotel’s prior written consent, the hotel may remove or have them removed at the Guest’s expense.

The Provider excludes liability for any damage caused by items brought in without permission.

The Guest assumes full legal and financial responsibility for any damage or harm caused by prohibited items to other guests, third parties, or the hotel.

14. Smoking

The hotel is a non-smoking establishment. Accordingly, smoking and the use of electronic cigarettes are prohibited in all enclosed areas of the hotel (including guest rooms and balconies) and in all communal areas—except in designated smoking areas.

Smoking is permitted only in the designated areas, which are the space in front of the hotel entrance and the designated area near the outdoor pool exit. Smoking is prohibited throughout the entire hotel premises except in these designated locations! Failure to comply will result in an additional cleaning and deodorizing fee of 50,000 HUF.

Hotel staff are authorized to remind guests and any other persons present on the hotel premises to comply with this regulation and to cease smoking or vaping. Guests and any persons present on the hotel premises are obliged to comply with the rules and any such requests.

If any guest or other person on the hotel premises behaves in violation of this regulation and the hotel is fined by the competent authority under the applicable laws, the hotel reserves the right to pass the fine on to the individual responsible and to demand payment from them.

15. Guest Illness or Death

If a Guest becomes ill during their stay and is unable to act on their own behalf, the hotel will offer medical assistance. The Guest uses the offered medical assistance at their own risk and responsibility. The doctor is not an employee, agent, or associate of the hotel; the hotel excludes all liability for the diagnosis, treatment, or any consequences thereof.

In the event of illness or death of the Guest, the hotel claims reimbursement of costs from the ill/deceased guest’s relatives, heirs, or the payer of the invoice, including possible medical and procedural costs, fees for services used prior to death, and any damages to equipment or furnishings caused in connection with the illness or death.

In the case of a contagious disease, the Provider is entitled to terminate the accommodation contract immediately without refund or compensation. In such a case, the guest must leave the hotel with their luggage at their own expense within the period specified in the Provider’s termination notice.

In cases of contagious disease, the hotel is obliged to proceed in accordance with Regulation 18/1998 (VI. 3.) NM. (This regulation defines the procedure to follow in the case of contagious diseases. According to it, if there is suspicion, the hotel calls a doctor who determines whether the guest is contagious.)

16. Lost and Found

Lost items must be handed in at the reception, where they will be registered. Perishable food items, food-like products, and medicines will be destroyed by the hotel. The hotel will keep storable items for 3 months.

If the rightful owner of the lost item comes forward, they may retrieve the item upon presenting valid identification and signing for it. Items that can be posted will be sent back to the owner by mail upon request (after the guest has paid the shipping costs).

17. Provider’s Liability for Damages

The Provider does not accept liability for valuables left in the room. Valuables must be placed in the safe provided in the room.

The Guest uses the hotel’s furnishings, wellness, and other services properly and with awareness of their own health, physical, and mental condition. Therefore, the Provider excludes liability for any damages resulting from improper use or use inconsistent with the Guest’s actual health, physical, or mental condition.

The Guest may request a wake-up call at their own risk, which is a courtesy gesture from the Provider and is not part of the Provider’s contractual service. The Provider does not accept liability for damages resulting from a missed or delayed wake-up call.

18. Refusal to Fulfill the Contract, Termination of Service Obligation

18.1. The Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide services if:

18.1.1. The Guest uses the room or facilities improperly.

18.1.2. The Guest behaves objectionably or rudely towards the safety, order, or staff of the accommodation, is under the influence of alcohol or drugs, or demonstrates threatening, offensive, or otherwise unacceptable behavior.

18.1.3. The Guest suffers from a contagious disease.

18.1.4. The contracting party fails to fulfill the deposit payment obligation specified in the contract by the deadline.

18.2. If the contract cannot be fulfilled due to “force majeure,” the contract shall terminate.

19. Accommodation Guarantee

19.1. If the Provider is unable to provide the contracted services due to its own fault (e.g., temporary operational issues), it must immediately arrange accommodation for the Guest.

19.1.1. The Provider must:

19.1.1.1. Provide/offer the contracted services at the confirmed price and for the agreed duration—or until the obstacle is removed—at another accommodation of the same or higher category. All additional costs for providing substitute accommodation shall be borne by the Provider.

19.1.1.2. Provide the Guest with free telephone access to notify about the change of accommodation.

19.1.1.3. Provide free transfer for the Guest to the offered substitute accommodation and for any possible return move.

19.2. If the Provider fulfills these obligations in full and the Guest accepts the offered substitute accommodation, the contracting party may not claim any subsequent compensation.

20. Rights of the Contracting Party

20.1. Under the Contract, the Guest is entitled to the proper use of the ordered room and the hotel facilities that fall within the usual scope of services and are not subject to special conditions.

20.2. The Guest may file complaints regarding the fulfillment of services provided by the Provider during their stay at the accommodation. The Provider undertakes to handle any complaints submitted in writing and acknowledged by the Provider (or recorded in minutes) during this period.

20.3. The Guest’s right to complain ceases after departure from the accommodation.

21. Obligations of the Contracting Party

21.1. The Contracting Party is obliged to pay the price of the ordered services by the deadline and in the manner specified in the Contract.

21.2. The Guest shall ensure that children under the age of 18 under their responsibility stay at the Provider’s hotel only under adult supervision.

21.3. The Guest may not bring their own food or drinks into the hotel’s catering facilities.

22. Rights of the Provider

If the Guest fails to pay the fee for the services used or ordered but not used that are subject to penalty, the Provider is entitled to a lien on the Guest’s personal belongings brought into the hotel to secure their claims.

23. Obligations of the Provider

The Provider is obliged to:

23.1. Provide the ordered accommodation and other services in accordance with applicable regulations and service standards.

23.2. Investigate any written complaint from the Guest and take the necessary steps to resolve the issue, which must also be documented in writing.

24. Liability of the Provider

24.1. The Provider is responsible for any damage suffered by the Guest within the premises caused by the Provider or its employees.

24.2. The Provider’s liability does not extend to damage caused by unavoidable reasons beyond the control of the Provider’s employees or guests, or damage caused by the Guest themselves.

24.3. The Provider may designate areas within the hotel where Guests are not allowed to enter. The Provider assumes no liability for any damage or injury occurring in such areas.

24.4. The Guest must immediately report any damage suffered to the hotel and provide all necessary information to clarify the circumstances of the damage, including for police reports or proceedings if needed.

24.5. The Provider is only liable for valuables, securities, and cash if they have expressly taken them into custody for safekeeping.

24.6. The Provider is not responsible for personal belongings left in public areas or rooms (including items placed in the room safe).

24.7. The Provider is not liable for valuables left in vehicles in the secured parking lot but will investigate any damages to parked vehicles and, if caused by the Provider’s negligence, compensate the damage under its liability insurance.

25. Consumer Protection and Data Protection

25.1. The Provider places great importance on the protection of personal data during its operations. All personal data provided will be handled in accordance with applicable laws, ensuring their security, and taking technical and organizational measures and establishing procedures necessary for compliance with relevant regulations.

25.2. The Provider’s data management policies are summarized in a separate Privacy Policy, available continuously at https://reedhotel.hu/adatkezelesi-tajekoztato/, which the Provider recognizes as binding. The Privacy Policy includes detailed information on each data processing activity.

25.3. The professional supervision over the Provider’s services is exercised by the Mayor of Komló City and the Baranya County Government Office’s Transport, Technical Licensing, Measurement, and Consumer Protection Department.

26. Force Majeure

Any cause or circumstance (e.g., war, fire, flood, pandemic, adverse weather conditions, power outage, strike) beyond the control of the party (force majeure) relieves either party from the obligation to fulfill the Contract as long as the cause or circumstance exists. The Parties agree to do everything in their power to minimize the possibility of such events and to remedy any resulting damage or delay as soon as possible.

27. Governing Law and Jurisdiction

The legal relationship between the Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code. Any dispute arising from the service contract shall be subject to the jurisdiction of the court competent at the location of the service.

Siófok, May 16, 2025